Shipping Policy

 

Last Updated: November 4, 2026

Thank you for shopping with Belsumi.

This Shipping Policy explains our delivery coverage, processing times, shipping charges, tracking information, and assistance with delivery issues for purchases made through belsumi.com.

Belsumi is operated by Shanxi Zhongziyuan Technology Co., Ltd., the legal company responsible for managing product sales, order processing, fulfilment coordination, shipping arrangements, customer support, returns, and refunds.

  1. Shipping Destinations

We currently offer standard shipping to eligible addresses within the United States.

Shipping availability depends on carrier coverage and destination restrictions. Enter your complete delivery address at checkout to confirm whether shipping is available.

Any changes to our delivery coverage will be reflected in this policy.

If we discover after purchase that we cannot deliver to your address, we will contact you to discuss an eligible alternative address or cancellation with a refund.

  1. Order Processing Time

Orders are generally processed within 1–5 business days after payment is confirmed.

Processing includes order verification, product preparation, packaging, and shipment arrangements.

Processing time is separate from transit time. Business days are Monday through Friday, excluding applicable public holidays.

Holidays, promotional events, increased order volumes, or stock interruptions may extend processing times. If a significant delay affects your order, we will contact you using the information provided at checkout, explain the available information, and provide an updated estimate and applicable options.

We will not substitute a materially different product without your agreement.

  1. Shipping Methods and Charges

All amounts below are in U.S. dollars (USD).

Shipping eligibility is based on your order’s product subtotal after discounts and before shipping and applicable taxes.

Shipping Method Product Subtotal Shipping Fee Estimated Transit Time
Free Standard Shipping $39.97 or more $0.00 10–20 business days after dispatch
Standard Shipping Below $39.97 $3.99 10–20 business days after dispatch

The applicable shipping charge and final order total will be displayed before you complete your purchase.

If we divide your order into separate packages for fulfilment purposes, you will not be charged additional shipping solely because of that split.

  1. Estimated Total Delivery Time

Allow approximately 11–25 business days from payment confirmation to delivery.

Order Stage Estimated Duration
Processing after payment confirmation 1–5 business days
Standard transit after dispatch 10–20 business days
Combined estimated timeframe 11–25 business days

Transit time begins after the parcel is dispatched to the carrier. Creating a shipping label alone does not necessarily mean that the carrier has received the package.

These timeframes are estimates rather than guaranteed delivery dates. Carrier schedules, customs procedures where applicable, weather, public holidays, and other disruptions may affect delivery.

If your order exceeds the estimated delivery window, please contact us so we can investigate and help resolve the delay.

Your applicable rights concerning delayed delivery or non-delivery remain unaffected.

  1. Fulfilment and Shipping Origin

Orders may be fulfilled through partner facilities, suppliers, or fulfilment service providers, including facilities outside the United States.

The dispatch location depends on product availability and the fulfilment arrangements assigned to your order.

The registered business address listed below identifies our operating company. It is not necessarily a warehouse, dispatch location, return facility, or parcel collection point.

For information about the dispatch location of a particular product, please contact service@belsumi.com before purchasing.

Using a fulfilment partner or carrier does not remove our responsibilities concerning your order and delivery.

  1. Order Tracking

After your order is dispatched, we will send a shipping confirmation to the email address provided at checkout, including available tracking details.

Tracking information may take time to appear while the carrier registers the shipment and completes its initial scans. Updates may also pause while the parcel moves between facilities.

If the usual processing period has passed without shipping information, or you need help tracking your order, email service@belsumi.com with your order number.

Orders containing multiple items may arrive in separate packages. Where applicable, separate tracking information will be provided.

  1. Shipping Address Changes

Please review your delivery address and contact details before completing checkout.

If you notice an error, contact service@belsumi.com as soon as possible with:

  • Your order number

  • The email address used at checkout

  • The complete corrected delivery address

We will check whether the address can still be updated and confirm the outcome. A requested change is not confirmed until our team has reviewed it and communicated the result.

Changes may no longer be possible once preparation has advanced or the parcel has been dispatched.

If an address issue causes delivery failure or a returned package, contact us so we can review the available options. Any proposed redelivery costs arising from incorrect customer-supplied information will be explained, and your agreement obtained, before arranging a paid reshipment.

We will cover costs arising from an address or fulfilment error attributable to Belsumi.

  1. Delayed, Lost, or Undelivered Packages

Please contact us if:

  • Tracking has not updated for an extended period

  • Your order has exceeded the estimated delivery window

  • Your package appears to be lost

  • The carrier reports a delivery exception or returned parcel

  • Tracking shows “Delivered,” but you have not received the package

Include your order number, a description of the issue, and any available tracking details.

We will review the shipment information and coordinate with the carrier or fulfilment provider where necessary. Depending on the findings and applicable requirements, we will provide an appropriate delivery, replacement, or refund solution.

If tracking shows delivery, checking with household members, reception staff, or your usual parcel collection point may help locate the package. If it remains missing, contact us for assistance.

A tracking status of “Delivered” does not automatically close your enquiry or prevent us from investigating a reported delivery problem.

Our responsibilities do not end when a package is handed to the carrier.

  1. Damaged Packages or Incorrect Deliveries

If your order arrives damaged, incomplete, or with an incorrect item, contact service@belsumi.com with your order number and a description of the issue.

Photographs of the packaging and affected items, where reasonably available, can help us investigate.

If part of your order is missing, we will check whether it was shipped separately and help resolve any confirmed shortage.

For damaged, defective, incorrect, or materially misdescribed goods, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

Further details are available in our Return & Refund Policy.

  1. Refunds Related to Shipping Problems

Approved refunds are issued to the original payment method.

Where no product return is required, an approved refund will be issued within 5–10 business days after refund approval, unless applicable law requires an earlier refund.

For a full-order cancellation or refund caused by our inability to fulfil or deliver the order, the refund includes the original standard shipping charge paid.

Your bank, card issuer, or payment provider may require additional time to display the credit after we issue it.

Please review our Return & Refund Policy for further information about refunds and any required return procedures.

  1. Contact Us

For shipping questions, tracking assistance, address corrections, or delivery concerns, please contact:

Customer Support Email:
service@belsumi.com

Customer Support Phone:
+8618734823525

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)

You may send an email outside these hours. Our team reviews enquiries during customer service hours.

Please include your order number and any available tracking reference when asking about an existing purchase.

  1. Business Information

Brand Name:
Belsumi

Legal Company Name:
Shanxi Zhongziyuan Technology Co., Ltd.

Website:
belsumi.com

Business Address:
Room 5038, 5th Floor, Building 2, Sunshine Digital Harbor, No. 102 Nan Neihuan Street, Xiaodian District, Taiyuan City, Shanxi Province, China

Customer Support Email:
service@belsumi.com

Customer Support Phone:
+8618734823525

Belsumi is operated by Shanxi Zhongziyuan Technology Co., Ltd.

The business address above is provided for company identification. Please contact customer support to confirm the appropriate address and instructions before sending a return or arranging a parcel collection.