About Us

Welcome to Belsumi

Thank you for visiting Belsumi.

Belsumi is operated by Shanxi Zhongziyuan Technology Co., Ltd.

Shanxi Zhongziyuan Technology Co., Ltd. is the legal company responsible for operating belsumi.com and managing the store’s business activities, including product sales, order processing, payment-related enquiries, fulfilment coordination, shipping arrangements, customer service, returns, refunds, and after-sales assistance.

We aim to make shopping straightforward through clear product information, accessible policies, and practical customer support.

About Belsumi

Belsumi brings together products with everyday usefulness and practical design in mind.

Before purchasing, customers should be able to understand what a product offers, what is included, and which purchase conditions apply. We work to present this information clearly and provide assistance when further details are needed.

Our priorities include:

  • Providing accurate product descriptions and available specifications

  • Making ordering and checkout easy to follow

  • Explaining delivery charges, estimated timeframes, and after-sales procedures

  • Responding to product questions and purchase-related concerns

  • Helping customers address delivery problems and issues with received items

Please review the individual product listing before ordering, including dimensions, materials, quantities, included components, compatibility requirements, and care instructions where applicable.

If information you need is missing or unclear, contact us before completing your purchase.

Our Shipping Policy, Return & Refund Policy, and Terms of Service explain the conditions applicable to your order. Our Privacy Policy describes how personal information is collected and handled.

Customer Support

You can contact Belsumi for assistance before purchasing or after placing an order.

Our support team handles enquiries about:

  • Product details and available specifications

  • Order confirmations, order status, and requested changes

  • Payment or checkout difficulties

  • Shipment tracking, delays, and missing packages

  • Return requests and refund updates

  • Products that arrive damaged, defective, incorrect, or materially different from their descriptions

Customer Support Email:
service@belsumi.com

Customer Support Phone:
+8618734823525

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)

For order-related enquiries, please include your order number and a brief description of the assistance needed. Relevant photographs of the product or packaging may help us assess damage, incorrect items, or missing contents.

Please do not send complete payment card numbers, card security codes, passwords, or other sensitive account credentials.

Delivery and After-Sales Assistance

If your shipment is significantly delayed, appears lost, or shows delivery without being received, contact customer support with your order number and tracking reference.

We will review the available information and coordinate with the carrier or fulfilment provider where necessary. A tracking status marked “Delivered” does not automatically close your enquiry.

If a product arrives damaged, defective, incorrect, or materially different from its description, please contact us so we can assess the concern and arrange an appropriate solution under our Return & Refund Policy.

For return requests, obtain the applicable instructions and confirmed return address from customer support before sending an item. The business address below is provided for company identification and should not be used as a return destination unless our team confirms it for your request.

Business Information

Brand Name:
Belsumi

Legal Company Name:
Shanxi Zhongziyuan Technology Co., Ltd.

Website:
belsumi.com

Business Address:
Room 5038, 5th Floor, Building 2, Sunshine Digital Harbor, No. 102 Nan Neihuan Street, Xiaodian District, Taiyuan City, Shanxi Province, China

Customer Support Email:
service@belsumi.com

Customer Support Phone:
+8618734823525

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)

Shanxi Zhongziyuan Technology Co., Ltd., operating as Belsumi, manages the website, customer orders, fulfilment coordination, customer communications, and related after-sales services.

Thank you for considering Belsumi. We aim to support your shopping experience with clear information and accessible assistance.