Return & Refund Policy

 

Last Updated: November 4, 2026

Thank you for shopping with Belsumi.

This policy explains how to request a return, obtain a refund, cancel an order, or get help with a product issue for purchases made through belsumi.com.

Belsumi is operated by Shanxi Zhongziyuan Technology Co., Ltd., the legal company responsible for product sales, order management, customer service, fulfilment coordination, shipping arrangements, returns, and refunds.

  1. Return Period

You may request a return for an eligible item within 14 calendar days after delivery.

Please submit your request to service@belsumi.com within this period. A request submitted on time will not become ineligible simply because our team responds after the return period ends.

This standard change-of-mind return period does not limit any additional rights or remedies available under applicable law, including those concerning damaged, defective, incorrect, or materially misdescribed goods.

  1. Return Eligibility

For change-of-mind returns, items must be:

  • Unused and in their original condition

  • Returned with all included accessories and components

  • Returned with their original packaging wherever reasonably possible

  • Accompanied by an order number or other valid proof of purchase

Items used, altered, or damaged through improper handling may not qualify for a change-of-mind return.

These conditions do not prevent you from reporting an item that arrived damaged, defective, incorrect, or materially different from its description. Opening packaging to discover such a problem does not automatically make your request ineligible.

Any product-specific return exclusions must be clearly disclosed before purchase and remain subject to applicable law.

  1. How to Request a Return

Email service@belsumi.com and include:

  • Your order number or proof of purchase

  • The product you wish to return

  • The reason for your request

  • Relevant photographs or videos, where reasonably available, if you are reporting a product issue

Our team will review your request and explain the next steps. We may request additional information reasonably necessary to identify the purchase or understand the concern.

If a return is required, we will provide the appropriate return address and instructions.

Please contact us before shipping a return so that it can be directed to the correct location and matched to your order. This procedure does not override mandatory cancellation, withdrawal, or return rights.

  1. Return Shipping Costs

Change-of-Mind Returns

Customers are responsible for return shipping costs when returning an eligible item because of personal preference, an incorrect selection, or another reason unrelated to a product fault or an error by Belsumi.

Original shipping charges for a correctly fulfilled order are not refundable for change-of-mind returns, except where required by applicable law.

We will confirm the return destination before you arrange postage. Please contact us before purchasing if you need information about the likely return destination or shipping arrangements.

Damaged, Defective, Incorrect, or Materially Misdescribed Items

If an item arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

Where a return is necessary, we will arrange or cover the required return shipping. Please contact us before purchasing postage so we can confirm the shipping arrangement.

You will not be required to pay additional shipping costs to correct an error for which we are responsible.

  1. Missing Items

If an item or included accessory is missing from your order, please contact service@belsumi.com with your order number and details of the missing item.

We will check whether it was shipped separately and investigate any confirmed shortage. Where an item has not been supplied, we will arrange an appropriate replacement or refund at no additional cost to you.

Relevant photographs of the package contents and packaging may help us review the issue.

  1. Return Address

The return address may differ from our registered business address or the original dispatch location.

Please do not send products to the business address listed below unless our customer support team specifically confirms it for your return.

We will provide the applicable return destination, any necessary return reference, and packing and shipping instructions when reviewing your request.

If you have already sent a return without contacting us, email us with the tracking details and destination address so we can help locate it.

For returns where you arrange shipping, we recommend retaining proof of postage and using a trackable service.

  1. Order Changes and Cancellations

To request an order change or cancellation, email service@belsumi.com as soon as possible with your order number and request details.

We will check the order’s fulfilment status and confirm whether the request can be completed. Changes or cancellation may no longer be possible once preparation has advanced or the parcel has been dispatched.

Submitting a cancellation request does not by itself confirm cancellation.

If we confirm cancellation, we will refund the amount paid for the cancelled products and any shipping charges that no longer apply. A fully cancelled, unshipped order will receive a refund of the full amount paid, including the original shipping charge.

If your order has already shipped, you may request a return after delivery under the conditions described in this policy.

Mandatory cancellation and withdrawal rights remain unaffected.

  1. Refund Processing

Approved refunds are issued to the original payment method.

For returned items requiring inspection, we will inspect the item, notify you of the outcome, and issue any approved refund within 5–10 business days after the item is received at the designated return facility. If a request is declined, we will explain the reason.

For confirmed cancellations or approved refunds that do not require a return, refunds will be issued within 5–10 business days after cancellation confirmation or refund approval.

Business days exclude weekends and applicable public holidays.

For eligible change-of-mind returns, the refund covers the amount actually paid for the returned products, including discounts allocated to those items, subject to the shipping terms in Section 4.

For damaged, defective, incorrect, or materially misdescribed items, the resolution will include applicable shipping charges where necessary to ensure you do not bear the cost of correcting the issue. For a full-order refund caused by such an issue, the original standard shipping charge will also be refunded.

Your bank, card issuer, or payment provider may require additional time to post the refund after we issue it. We will notify you when the refund has been processed.

If applicable law requires an earlier refund or a different procedure, that requirement takes precedence.

  1. Delayed or Missing Refunds

If you have received refund confirmation but the funds have not appeared:

  • Check the account associated with your original payment method

  • Review pending credits and recent transactions

  • Ask your bank or payment provider whether the refund is pending

  • Contact service@belsumi.com if further assistance is needed

Please include your order number and any refund confirmation details. We will help check the refund status and provide available transaction information.

Please do not send complete card numbers, card security codes, passwords, or other sensitive financial credentials.

  1. Consumer Rights

Nothing in this policy excludes or restricts consumer rights that cannot lawfully be limited.

Where applicable law provides additional rights or remedies, those protections continue to apply.

Change-of-mind return conditions and the standard 14-day return window do not remove mandatory remedies concerning faulty, incorrectly supplied, or otherwise non-conforming goods.

  1. Contact Us

For assistance with returns, refunds, cancellations, missing items, or product issues, please contact:

Customer Support Email:
service@belsumi.com

Customer Support Phone:
+8618734823525

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)

You may email us outside these hours. Our team reviews enquiries during customer service hours.

Please include your order number and a brief description of the assistance required.

  1. Business Information

Brand Name:
Belsumi

Legal Company Name:
Shanxi Zhongziyuan Technology Co., Ltd.

Website:
belsumi.com

Business Address:
Room 5038, 5th Floor, Building 2, Sunshine Digital Harbor, No. 102 Nan Neihuan Street, Xiaodian District, Taiyuan City, Shanxi Province, China

Customer Support Email:
service@belsumi.com

Customer Support Phone:
+8618734823525

Belsumi is operated by Shanxi Zhongziyuan Technology Co., Ltd.

The business address above is provided for company identification. Please obtain the confirmed return address and instructions from customer support before sending a product back.