FAQ

Frequently Asked Questions

  1. What is Belsumi?

Belsumi is an online store offering products selected with everyday practicality and thoughtful design in mind.

Belsumi is operated by Shanxi Zhongziyuan Technology Co., Ltd., the legal company responsible for operating belsumi.com and managing product sales, orders, fulfilment coordination, shipping arrangements, customer support, returns, and refunds.

We aim to make shopping straightforward through clear product information, transparent policies, and accessible service.

  1. Where does Belsumi ship?

We currently ship to eligible addresses within the United States.

Delivery availability depends on carrier coverage and destination restrictions. Enter your complete delivery address at checkout to confirm whether shipping is available.

Any changes to our shipping coverage will be reflected in our Shipping Policy.

  1. What shipping options are available?

All amounts below are in U.S. dollars (USD). Shipping eligibility is based on your order’s product subtotal after discounts and before shipping and taxes.

Shipping Option Order Subtotal Shipping Fee Estimated Delivery
Free Standard Shipping $39.97 or more $0.00 10–20 business days after dispatch
Standard Shipping Below $39.97 $3.99 10–20 business days after dispatch

Delivery estimates exclude order processing time. The applicable shipping charge and final order total will be displayed before you complete your purchase.

Business days exclude weekends and applicable public holidays. Delivery estimates are not guaranteed arrival dates.

  1. How long does order processing take?

Orders are normally processed within 1–5 business days after payment is confirmed.

Processing includes order verification, product preparation, packing, and shipment arrangements. This period is separate from the estimated delivery time.

If a holiday, increased order volume, or another issue causes a significant processing delay, we will notify affected customers using the contact information provided with their orders and explain the available options.

  1. Where will my order ship from?

Orders may be fulfilled through partner facilities, suppliers, or fulfilment service providers, including facilities outside the United States.

Shipping origin depends on product availability and the fulfilment location assigned to your order. Our registered business address identifies our operating company and is not necessarily the dispatch location.

Please contact service@belsumi.com before purchasing if you need information about the shipping origin of a particular product.

  1. How can I track my order?

After dispatch, we will send a shipping confirmation email to the address provided at checkout, including available tracking details.

Tracking may take time to become active while the carrier registers the parcel and completes its initial scans.

If the usual processing period has passed without a shipping confirmation, or you need help accessing tracking information, contact service@belsumi.com with your order number.

  1. What if my delivery is delayed or my package appears to be missing?

If tracking has not updated for an extended period, your order has exceeded its estimated delivery window, or your package appears to be missing, please contact service@belsumi.com with your order number and any tracking reference.

We will review the shipment details, coordinate with the carrier or fulfilment provider where necessary, and help arrange an appropriate resolution. Depending on the circumstances, this may include further delivery assistance, a replacement shipment, or a refund.

If tracking shows “Delivered” but you have not received the package, please contact us so we can investigate. A delivered tracking status does not automatically close your enquiry.

Our responsibilities do not end when a parcel is handed to the carrier.

  1. Can I change or cancel my order?

Please email service@belsumi.com as soon as possible with your order number and the change or cancellation you are requesting.

Changes and cancellations depend on the order’s fulfilment status. We will check whether your request can still be completed and confirm the outcome by email. Sending a request does not by itself confirm that the order has been changed or cancelled.

If cancellation is confirmed before dispatch, we will refund the amount paid for the cancelled products and any shipping charges that no longer apply to the original payment method within 5–10 business days after cancellation approval.

Orders that have already shipped generally cannot be cancelled through our standard order process. You may request a return under our Return & Refund Policy.

Mandatory cancellation and withdrawal rights remain unaffected.

  1. What should I do if an item arrives damaged, defective, missing, or incorrect?

Please contact service@belsumi.com with:

  • Your order number

  • A description of the problem

  • Photos of the item and packaging, where relevant and reasonably available

If an item arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

If part of your order is missing, we will check whether it was shipped separately and help resolve any confirmed shortage.

Please report concerns as soon as reasonably possible. The standard change-of-mind return window does not limit mandatory rights concerning faulty or incorrectly supplied goods.

  1. Does Belsumi accept returns?

You may request a return for an eligible item within 14 calendar days after delivery.

Please submit your request within this period. Our response or review time will not make a request submitted within the return window late.

For change-of-mind returns, items must be unused and in their original condition, with all supplied accessories and components. Please include the original packaging wherever reasonably possible.

Any product-specific exclusions must be clearly disclosed in our Return & Refund Policy and, where relevant, before purchase.

These change-of-mind conditions do not remove remedies for items that arrive damaged, defective, incorrect, or materially different from their descriptions.

To request a return, email service@belsumi.com with your order number, the item you wish to return, and the reason for your request.

Please contact us before sending anything back. Our support team will provide the applicable return instructions and return address. Do not send returns to our registered business address unless we specifically confirm that address for your return.

  1. Who pays for return shipping?

For eligible change-of-mind returns, customers are responsible for return shipping costs.

If a return is required because an item arrived damaged, defective, incorrect, or materially different from its description, we will arrange or cover the necessary return shipping costs.

Please contact customer support before purchasing return postage so we can confirm the destination and shipping arrangement.

Applicable mandatory requirements concerning return costs take precedence.

  1. How are refunds processed?

Approved refunds are issued to the original payment method.

For returned items requiring inspection, we will inspect the item, communicate the outcome, and issue any approved refund within 5–10 business days after the item is received at the designated return facility.

For approved cancellations or refunds that do not require a return, refunds will be issued within 5–10 business days after approval.

Your bank or payment provider may require additional time to post the funds to your account. If you have not received a refund after the stated processing period and your provider’s posting period, please contact us for assistance.

Our Return & Refund Policy explains how original shipping charges and discounts affect refund amounts.

If applicable law requires an earlier refund or a different procedure, that requirement takes precedence.

  1. What payment methods can I use?

The payment methods available for your order are displayed at checkout.

Please review the order total, shipping charges, and any applicable taxes before submitting payment. If you experience a checkout or payment issue, contact service@belsumi.com.

Do not send full card numbers, security codes, passwords, or other sensitive account credentials by email. Conceal sensitive information in any screenshots you provide.

  1. How can I contact Belsumi?

Our customer support team can assist with product questions, orders, payments, deliveries, returns, refunds, and other store-related enquiries.

Customer Support Email:
service@belsumi.com

Customer Support Phone:
+8618734823525

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)

For order-related enquiries, please include your order number and relevant details.

Business Information

Brand Name:
Belsumi

Legal Company Name:
Shanxi Zhongziyuan Technology Co., Ltd.

Website:
belsumi.com

Business Address:
Room 5038, 5th Floor, Building 2, Sunshine Digital Harbor, No. 102 Nan Neihuan Street, Xiaodian District, Taiyuan City, Shanxi Province, China

Customer Support Email:
service@belsumi.com

Customer Support Phone:
+8618734823525

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)

Belsumi is operated by Shanxi Zhongziyuan Technology Co., Ltd.

The business address above is provided for company identification. Please obtain confirmation of the appropriate return address and instructions from customer support before sending an item back.